Dispatch Time

We strive to process and dispatch all orders within 48 hours of receiving them. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Our estimated delivery time is 2-4 business days from the date of dispatch. Please note that delivery times may vary based on your location. We work with reliable shipping partners to ensure your order reaches you in a timely manner.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and destination of your order. We offer standard shipping options, and expedited shipping may be available for an additional fee.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

International Shipping

At this time, we only offer shipping within [list of countries/regions you ship to]. For international orders, please allow additional time for customs clearance.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, please follow our return and exchange policy outlined below.

Returns Policy

• Please contact our customer service team within 14 days of receiving your order to initiate a return.
• Items must be in their original condition, unused, and with all tags attached.
• Returns are processed within 7-10 business days after we receive the returned items.

Exchanges

• We offer exchanges for items of the same value. Contact our customer service team to arrange an exchange.

Refunds

• Refunds will be issued to the original payment method once the returned items are inspected and approved.

Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.